Sorry Ian, I believe your review is totally vindictive. You are unhappy because you were charged for carpet cleaning. You vented your argument at the time, but decided not to follow the correct dispute process, because the deductions were correct based on the evidence. I don't doubt you would of have disputed the matter had you had a reasonable argument and the check in and check out documentation was accurate. I'm sorry if you felt that we did not deal with you enthusiastically. Our fees are competitive and you were notified of our charges in writing.