As discussed Craig on 2 occasions now, it was the landlord who threatened to end your tenancy. You are aware that we did not agree with the landlord's decision and told them so. Furthermore, all of your repairs were passed on to the landlord. There was no reluctance on our part. Your review punishes us for matters that were beyond our control and whilst I agree and am sorry that you had a bad experience, I would very appreciate it if you could alter your review to reflect these facts, which you know to be true.