We cannot relate this review to a tenancy. We would dearly love to ascertain who wrote this review so we can attend to the issues. For the record, we will return deposits as quickly as the terms and conditions are adhered to. Often tenants fail to settle their final service bills and this will delay the return of the deposit. We are very clear regarding service bill obligations within our correspondence and it is also clearly stated within the tenancy agreement. Properties are normally advertised as furnished or unfurnished and I would hope that this would help to clarify confusion over furniture expectations. We cannot be held responsible for the cost of service bills. We have no control over this. Utility companies deal directly with tenants. It is frustrating not being able to communicate with the individual who left this review. We are unable to verify if the review is authentic or not. Perhaps Marin Marin would consider notifying us as to which property this refers to and we can then properly assess the complaint and any potential failings.