Despite my best efforts and previous communication, we are still at a loss as to what we did wrong. We did not manage the tenancy and had very little to do with you after you moved in. We do not recognise what you have stated. When I contacted you regarding this review, you advised me that I should review email communications between yourself and a member of staff relating to changing the contract. You also implied that the inventory description was overly positive. I read the communication between my colleague and yourself and found it to be polite and business like. The inventory description clearly represented the condition of the property 'warts and all' and stated the imperfections within the property. It was a fair reflection. As discussed, perhaps you may consider a more objective review rather than using such emotive and subjective language. It would be far more helpful.