Appalling handling of the sale of my house. I checked & was completely assured any potential buyer would be vetted ‘properly’. It’s a basic service of any decent estate agents. The OFFER is verified. Finance in place - verified, deposit in place - verified. John Payne has wasted TWO MONTHS of me being able to sell my house to a ‘verified’ buyer. I have been mislead. I have been told information which is not true. I accepted a lower offer & a 2nd Memorandum of Sale issued weeks ago, to get an ‘email’ out of the blue to tell me they’d given the keys out to yet another lenders valuer, WITHOUT my knowledge, WITHOUT my permission & WITHOUT having the decency to pick the phone up to me to inform me. The revised offer they got me to accept wasn’t even verified, checked or confirmed by seeing basic evidence (only now I find out). I have now lost so many hundred £’s to solicitors & not been kept informed, not told the truth, not bothered to follow up anything they promised at the start. I thoroughly checked with the Senior Sales Manager when choosing JOHN PAYNE ASSOCIATES they would be efficient in the simple basics. They will happily charge you £’ssssss to ‘sell’ your house for you, but make promises to attain your business which they do not carry out. I have today lost the house I am buying because of this. I have lost 2 months of potential serious buyers buying my property in what is already a vulnerable time in the housing market. Upon stating I am changing representation today, the most efficient letter I have received within 30 mins from this company was to acknowledge that, remove it immediately from Rightmove & their windows without even an apology. ABSOLUTELY ABYSMAL.