I spoke with Olga to arrange my tenancy, I am a worrier and freaked out throughout the referencing etc and Olga was fantastic, she kept me up to date, reassured me and even told me to stop panicking! Getting the keys was fine, a few teething problems with the property but the issues are with the landlord not the agency. Charlotte is my account contact and she is prompt in getting back to me and contacting the landlord. I feel like I have a good, reliable agency in my corner. Thank you Olga and Charlotte for your fantastic work 😁