They Get you into a house nice and quick but you best hope you have no issues while you are living there because they won't sort anything. Half of this comes down to the landlord but while Payne's are managing the property it's up to them to push things forward. Had a leak since the second week I moved in that was 5 months ago. Also got a faulty front door which you can't open from the inside sometimes which is a fire hazard as it's the only door in and out of the house and was told to get it fixed myself and invoice them. 5 stars to zero!