The worst "service" I have ever experienced. Horrible greedy bullies! I had the miss fortune of renting off of Mr Gerrard his self, yep. Our landlord was the director of this company. Although he never actually spoke to us directly. My room leaked for two years, damp on every wall of my room. A 10% increase in rent every year and we were bullied by the staff in the crouch end office, in particular Anthony. He would call us and send aggressive emails pressing for an answer in our choice in renewing. As they had left it so late, we didn't really have a choice but to agree! Although, our request of having things fixed never happened. A horrible horrible group of humans who really do not care about their tenants welfare and are purely just after more money. It's not worth it, find another agent to let through. There are better ones out there!!