We have had a very poor experience with Martyn Gerrard. From the time of viewing the flat, we were told it was unfurnished, to the exception of a couple of items. We put a rental offer that was accepted. There was a few errors on their end in regards to the moving in date that required us the sign 3 different versions of the initial tenant agreement but we were patient and let this slide, after all these things can happen! Once we received the rental agreement for signature, it did not mention whether the property was furnished or unfurnished, just a cryptic/standard 'content' section. Before signing, we asked for clarification on email, that came that the property was unfurnished. A few weeks later, my partner and I ordered a sofa, only for the agent to let us know a week later that 'sorry, all the items are staying in the property'. It took 2/3 weeks of chasing and waiting for a resolution but no quick outcome. This has now just been resolved (the agent confirmed that the property was unfurnished) but feel like a lot of headaches could have been avoided. All in all, I feel like the communication levels can be greatly improved, as phone calls are never follow-up with written confirmation unless strongly requested. In transactions that involve a lot of money, it feels essential. UPDATE: we entered the property and NOTHING that was agreed (removal of unwanted furniture as part of it) had been done. We spoke to the head of lettings who tried to tell us that all should be sorted with the landlord but when we spoke to the landlord, we were told the opposite. Stay clear of Martyn Gerrard and their questionable practices, they will say anything to get you to sign a contract.