It's hard to write this review, because any agency has 1) The way the company runs, and 2) the people who work there. For Streets Ahead I'd give them *1 star* for our letting experience. Been letting through them two years now and observed their inter-department communication is almost non-existent, and for 1 and a half years hardly anything got done that we requested. Had zero confidence in them. As another commented, probably a lot of the 5 star lettings reviews only just moved in... BUT then came Shakira (our third property manager...) and she has been nothing but professional, responsive, and super helpful. She gets *5 stars* and is the reason Streets Ahead gets an extra star! If there were more Shakira's around, perhaps Streets Ahead would run better!