I have to give it 0 stars ...if I could i will also minus some I must admit we did not had any issues when we took over a property in Croydon and neither while we vacated the property. All the nightmare started when we vacated the property. We vacated the property on December and out of our £1800 deposit we haven't seen back a single penny. I emailed the manager numerous times and my husband went to the office many times when we were totally ignored. The only answer in regards to my deposit I got us today when not even a sorry for never getting back or for delay of almost 6 months. I have no words to describe my anger. On top of that on today's email they are saying that a deduction of £160 has been made for carpet cleaning when the inventory said everything was in good order and that the amount due to us is just over £600. No explanation on how they made that calculation....nothing. I am disgusted. Please, please avoid this estate agent ...they will rip you over.