Everyday I have to hear from my mum all the rubbish this estate agents cause her. They lost her the last Tennant's from their inability to actually manage the property. I'm fed up. UPDATE: I am absolutely disgusted by their so called "customer service". The disgusting language I have heard them to use while on the phone to my mother is jaw dropping. I think they forget who the customer is. If you want a less stressful experience in dealing with property, avoid this estate agents at all costs. I would give minus stars if I could.