-Prompt at returning calls and emails. - Friendly - Managed the house viewing well (there were 20 of us coming to view it!) - Particularly helpful at moving the sale along. - Continued to be helpful after completion, when I had various queries to pass on. - Would use them if I were selling my property. - Saphire King-Harris was particularly helpful: I was keen to complete by a certain date, to save a small amount on legal fees. Saphire helped make this possible, when there was no advantage in it for her or for her vendor. Appreciated.