We are currently renting with Streets Ahead Croydon. At viewing of the property the agents seemed so lovely and helpful but as soon as you get the keys, they don't care about you and your house problems. First, we were supposed to moved in in a professionally cleaned apartment, when we opened the door on the day of the removal we were in shock: there was a dead rat on the floor, the kitchen was filthy, the sofa was dirty, the windows, walls and floor were in horrible state! Nobody bothered to clean it, only after my angry call they send us some cleaners to clean while we were carrying boxes in the flat! but this is not the main problem of this agency, be aware that they absolutely ignore the emails from their tenants! We had a few serious issues in the flat and I contacted them several times (the name of our property manager - Stephanie) who absolutely ignored all my emails and never bothered to reply so I needed to contact the landlord directly. We pay our rent on time and expect some timely service when we have some issues in the house. It is absolutely unacceptable attitude! Avoid this agency!