We went to view the flat we're currently living in over a year ago. It's rented. We were effectively stood up by their representative, waiting around 30 minutes with no idea what was going on. This was after office hours so no one was around to contact to find out what was happening. Spoke to someone the next day who apologised but didn't register my complaint. They sent out the same woman who was supposed to show us round the first time. Guess what? No apology.. a hand shake.. smiles.. Clearly 1. The complaint was not registered and 2. Not even an apology?! I know this is Croydon... but seriously!? We've had nothing but problems with this company. Only recently they changed who handles our deposit without informing the Landlord or myself - we received a letter from their old company saying that the deposit would no longer be handled by them. Terrible company.