I have had traumatizing experience with them. They offered me a property with no gas connection. They misled me by stating that gas would be installed in 3 hours once I move in. Unfortunately the issue was bigger than three hours as stated. I requested to withdraw the the process, they forced me to still wait and that the issue will be resolved in a day. A day became four days, I was so devastated and requested a full refund of my rent and deposit. The staff started telling stories that well you signed the contract and so you cannot just cancel it. I said how do you expect me to live in a property without gas? Cut story short , this agent is a scum. Up to now am still waiting for my money which they still havent refunded telling me it would take 5 working days. They are so corny and dodgy. As am talking my solicitor will be dealing with my case as they are still holding my money. Theyre so horrible without no sense of humour. How do u expect someone to live in a property without gas considering the weather.