We've had the misfortune of living next to a house rented out by the Addiscombe branch. When we reported problems with the anti social tenants, we got vague and unhelpful replies. The company seemed unable and unwilling to help, and the employee we were dealing with barely replied. It got to the point where the neighbours on both sides of the house escalated the complaints to all the senior managers, but they were as unhelpful as the people they managed, and not one of them replied. I bet someone from the company posts a reply to this review, to make it look like they are proactive! The situation was only resolved when the tenants moved out to another property, whilst us poor unfortunate neighbours had endured 6 months of misery, and sleepless nights. The "agents" sent out to show the house to new renters were unprofessional. We could hear from their conversations that they knew nothing of the area, and were given out incorrect advice on rents and deposits. They were more interested in sitting in the car smoking ciggies, and expertly flicking out the dog ends, than dealing with viewers. Their website says that their motto is "Nothing is too much trouble." Our experience was the opposite, and we would never recommend anyone uses this company to rent out their property.NegativeResponsiveness, Professionalism