Unfortunately I didn't have a pleasant experience with this Estate Agency. As soon as I made an offer for a property, they rushed me to choose a Conveyancer and a Broker in a few days and they also suggested me their associated ones, "Premier Property Lawyers" and "Mortgage Advice Bureau", telling me that choosing different conveyancer and mortgage broker would delay everything. I was happy to choose the broker, even though was slightly expensive and he's still pushing me to do different insurances. I chose Premier Property Lawyers as suggested by the agency because they offered me the cheapest quotation. Eventually I ended up paying the Conveyancer 1000£ extra and he took almost 1 year to complete the purchase of a flat that was ready for moving in (it's important, considering that all the household appliances where insured for 1 year and they were all expired when I moved in). Also, I had to change the Conveyancer in the end, because he wasn't caring at all about my case. Someone else took over. Several issues happened, for example the flat number provided by the Estate Agency was incorrect and obviously it delayed everything. The Conveyancer said that it was Streets Ahead's fault, but Streets Ahead said it was the constructor's fault. The constructor said it was the Agency's fault. Anyway God knows what happened, but for sure communication was never clear and it was difficult to get updates. The agency only started to be concerned about my case in the last 2 months, but before that I haven't heard from anyone. Obviously I had to push to involve the agency, because they pushed me so much to choose Premier Property Lawyers. It was the worst experience I had in my entire life, I can't quantify the amount of stress that I've got from this situation, I also had to contact other solicitors to help me out because I reached a point where I couldn't trust anyone anymore. I'm writing this review because I want people to be aware of what they will go through. There's so much more to say, but I don't even want to think about every single detail, it still causes me stress. Good luck everyone!