The reason this is 3 stars and not higher is simply based on overall experience with regards to renting for a year and the check out process, which was frustrating to be polite. And the score would have been a lot lower had it not been for George Barnes. He breaks the stereotype and if I was rating him on just the service he provided then I would happily score them a perfect score. A nice guy, who works hard and is a pleasure to work with. Also would recommend Alexander. I had limited interactions with her however she was always very friendly and helpful. Always came across like she genuinely wanted to help you get the right property.