Dear Jadarose Brown-senior, We apologise for the inconvenience and frustration you experienced regarding the holding deposit on the property you viewed. This is not the level of service that we aim to provide and we would like to assure you that we take your feedback very seriously. At Street Ahead, we strive to maintain transparency and honesty in all our dealings with customers. We deeply regret that we failed to meet these standards in your case. If you could please provide us with your contact information and details about the situation, we would be more than happy to look into this matter further and assist you in any way we can. You can reach us at talktous@streetsahead.info. We understand that this situation has caused you frustration and inconvenience, and we would like to do our best to make it right. Best regards, Streets Ahead Central Croydon Team