Dear Hayley, Thank you for taking the time to share your experience with us. We understand that you have faced difficulties during your interaction with us and we apologise if the customer service and experience you received fell short of your expectations. At Streets Ahead, our priority has always been to provide exceptional customer service, and we regret that we were not able to fulfil that standard in your case. If you would like to discuss your experience further, please feel free to reach out to us at talktous@streetsahead.info, and we would be happy to address your concerns. Thank you for your feedback and we hope to have the opportunity to make things right for you in the future. Best regards, Streets Ahead