Dear Ren, Thank you for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with the service you received towards the end of your tenancy. Our priority has always been to deliver exceptional customer service, and it appears that we fell short of our standards in your case. We would like to extend our sincerest apologies and we would like the opportunity to discuss your experience in more detail. If you would be willing, please reach out to us at talktous@streetsahead.info so that we can better understand your situation and find a resolution. Once again, we deeply apologise for any inconvenience and we appreciate your feedback as it helps us to continually improve our services. Sincerely, Streets Ahead