I can openly say this is the best letting service I have ever experienced, and I say this after dozens of failed call backs, brusque receptions and poor organisation from others we've experienced. Alexandra from the Addiscombe office treated us like family from the beginning, attentively finding out our exact requirements and setting up viewing schedules based on needs. As well as taking on our preferences, she also gave strong recommendations for properties we'd previously discounted, and would send through bespoke daily updates of properties she knew would be suitable. Through this, we figured out what we actually wanted which was very different to what we had been looking for. After making an offer Alex kept us informed and would check in regularly, meaning we felt relaxed throughout despite the obvious pressure. Alexandra is an absolute superstar and it's a credit to Street's Ahead that they are able to attract, train and retain such excellent people. The culture there is really a notch above the rest!