Really shockingly poor service. Let a flat through them on a let only and the whole process especially the paperwork side of things has been shockingly substandard and painful to witness. I wanted to take my own rent guarantee policy out but nearly a month later am still waiting for the documents the insurance company asked for that I requested from them (ID and proof of address). They said they will cancel my policy if I don't provide it now and I have chased up Streets Ahead via email and phone calls. No one is getting back to me and they keep passing the buck to different staff members. George the lettings manager who was so keen to take on my property has now done a disappearing act!! Will not recommend or use again!!!

by far the poorest service, moved out of a property a month ago, have been trying to contact Kelly , but she does not respond to mails for return of the deposit

Streets Ahead are the worst of the worst for at least three reasons; they recently put up a ‘Let’ sign outside our building when nothing was even for rent, and it wasn’t until I’d vandalised the sign (I pasted the word ‘Liars’ over the word ‘Let’) that they took it down. They gave back the entire deposit to the outgoing filthy dirty stinking tenants who left our other place looking like a bomb made of shite had hit it despite being in possession of dozens of photos showing what a mess the tenants had made. Then with the new tenants, when SA realised they’d accidentally undercharged us £100 for their alleged services, they didn’t tell us, they just took it out of our new tenants’ deposit, which technically is theft. Streets Ahead are completely and utterly absolutely fucking useless, they are not fit for purpose. Nikki Grewal, Dan Somebody or other and Nick Durkin, all in the Crystal Palace branch were especially shite. I wouldn’t piss on them if they were on fire.

I would definitely not recommend this service to my friends and I'm deeply regret that I rented out my flat through your agency.

BUNCH OF JOKERS

Fraudsters plain and simple - they will do anything to get their commission. They even suggested we pay up to stamp duty threshold and then pay cash under the table to top up our offer which is fraudulent. Seriously keep away!

We went to view the flat we're currently living in over a year ago. It's rented. We were effectively stood up by their representative, waiting around 30 minutes with no idea what was going on. This was after office hours so no one was around to contact to find out what was happening. Spoke to someone the next day who apologised but didn't register my complaint. They sent out the same woman who was supposed to show us round the first time. Guess what? No apology.. a hand shake.. smiles.. Clearly 1. The complaint was not registered and 2. Not even an apology?! I know this is Croydon... but seriously!? We've had nothing but problems with this company. Only recently they changed who handles our deposit without informing the Landlord or myself - we received a letter from their old company saying that the deposit would no longer be handled by them. Terrible company.