came home from work to no heating in February when it had been snowing. The water pressure was low on the meter so there was no heating or hot water. I called up the water suppliers who stated it was the agency's duty of care to handle. I spoke to the agency and they gave me the number for the plumber. I called for 2 hours, leaving voicemails, no response and no call back. The agency kept messaging the urgency, but to no avail. I was told to wrap up in blankets and wait. I have not received any phone call from the plumber, and I cant feel my feet and I have cold. Absolutely terrible. I am still waiting for a call back.

Even if you pay them cash for the month's rent, you have to pay them one day ahead! So if your rent is due on the 1st, then pay cash on the 30th. Very disappointed.

I left a review: By far the worst estate agents I've ever dealt with. The degree of unprofessionalism they display is horrific and I regret ever renting with them. My partner and I have been renting from the 1st of December and have had nothing but trouble from them. It's remarkable how, before I signed the lease, I was pestered with calls and repeated emails urging me to rent a property with Streets Ahead. As soon as we signed and handed over our deposit, we heard nothing more from them. We were constantly passed from person to person when we tried to enquire further with regards to our moving in. When we eventually received the keys to the property we discovered that the house was in an utterly disgusting state. It was evident that NOTHING had been cleaned. The toilet seat was completely broken, ELEVEN lightbulbs needed to be replaced. There were clumps of hair on the floor, congealed food glued to the fridge and unwanted junk (including a pair of dirty socks, thanks) that the previous tenants left. We immediately wrote a detailed letter outlining everything that was broken/required repair and requested that the house be cleaned to habitable standards as we were due to move in that weekend. We heard... nothing. The next day we tried to call the office three times. Each time we were told that our property manager - Kelly Alleyne - was on another call, but would return our call as soon as she was free. And we heard... nothing! We then went to the office the following day (in the middle of trying to move) to speak to the manager, Kunal Patel. He certainly made all the appropriate noises, claimed Kelly was off sick the day before (?!?!?!?!?) but she would respond to us the next week. No apology was made for the state of the property, no remuneration offered. I did indeed receive a message from Kelly as promised (I have come to learn, this is a miracle) assuring me she would call later. SPOILER ALERT. She did not call. I could go on, but I'm sure you get the picture. We have been emailing and calling for TWO MONTHS trying to sort out the most basic of amenities. It took six weeks to receive an inventory checklist which was promised to us the day we moved in. We eventually received compensation for the mess we found the property in, but all the repair work they promised would take place as not occurred. We currently have no lights in the bathroom or lounge and barely any light in the kitchen because we are waiting for repair work to be taken out by Streets Ahead. However, as Kelly as ignored the last six emails we have sent, I doubt this will happen. AVOID STREETS AHEAD AT ALL COSTS ** Helpful Hint ** If you are a current tenant renting through Streets Ahead, and have trouble with them, contact the landlord directly and make them aware of the situation. They're an appalling company who don't deserve any business.

One of the worst estate agents group. Very rude attitude, unprofessional people. No manners at all in 9 out of 10 employees. My advice to the MD is to send your resources to soft skill training. Teach them how to behave, respond and have proper communication. Should be ashamed of themselves.

Disgusting&bad service wasting time using this agents Idk how they get reward

Poor marketing, never call to give feed back on viewings. Left messages for manager to ring they somehow get lost. I thought they were a strong reputable agent in the local area, I was very wrong. Bad mistake that cost me allot of time and headache

Unrealistic valuation meant it took an age to sell (for between 70 &90 thousand less than first valuation). Signed up in good faith to find 20 week term, then constant requests to lower price to get sale. Once sale agreed they arranged mortgage and solicitor for our buyer and both were slow and not great. Felt like Streets Ahead were working for buyer at this point and not us as sellers. Very disappointed.

This agency is the champion at ignoring your calls, messages, emails. I have left several messages and no one bothered to call me back. I have sent emails with questions and, again, no one bothered to call/email me back. I have rented a property with them and I am due to move in soon, but now I'm reading online that other tenants are having issues receiving their deposit when they move out. Seeing as I am not the only one being ignored by them, makes me thing the allegations about not receiving your deposit back are very much true. Having read all the other reviews and relating to most of the bad ones, my heart just sank. Will never recommend them, nor work with them ever again.

worst agent ever, I would warn everyone not to use this agent as we ended up in dreadful situation because of Streets Ahead! I am surprised they have any good reviews at all, I suspects these reviews are not genuine! This agent is just a bunch of con men working in suits...

We are currently renting with Streets Ahead Croydon. At viewing of the property the agents seemed so lovely and helpful but as soon as you get the keys, they don't care about you and your house problems. First, we were supposed to moved in in a professionally cleaned apartment, when we opened the door on the day of the removal we were in shock: there was a dead rat on the floor, the kitchen was filthy, the sofa was dirty, the windows, walls and floor were in horrible state! Nobody bothered to clean it, only after my angry call they send us some cleaners to clean while we were carrying boxes in the flat! but this is not the main problem of this agency, be aware that they absolutely ignore the emails from their tenants! We had a few serious issues in the flat and I contacted them several times (the name of our property manager - Stephanie) who absolutely ignored all my emails and never bothered to reply so I needed to contact the landlord directly. We pay our rent on time and expect some timely service when we have some issues in the house. It is absolutely unacceptable attitude! Avoid this agency!