As a non-UK resident landlord, having an efficient property manager for my investment is crucial. After all, I am on the other side of the world and am trusting them with my property - which is my pension !! I came to Martin & Co as a landlord after several years with a big name lettings agency - and what a relief. I should have switched earlier. The previous agents were a complete nightmare - losing track of paperwork, ignoring communication from tenants, keys going missing - the works. James and the team are the complete opposite - completely professional and with a personal touch. As a client, you feel like a member of the family. When I ring up, all I have to do is say my name - and automatically James, Lucy or Annabel know who I am and what's the latest situation. At the previous agency I would have to leave 3 voicemails, 2 e-mails and only get a response days later. There was constant staff turnover, and none of the new agents knew anything about my flat or my tenants. When I let my flat, James had 7 potential tenants by for viewings the next day - and a lease was signed soon after. Full service management of the flat has been smooth from day one. If you are a landlord with property in the Crystal Palace area - I can't recommend highly enough that you use Martin & Co to manage your investment.