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Martin & Co Crystal Palace

Martin & Co Crystal Palace

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

I had a very negative experience renting with Martin & Co Crystal Palace. Not only were maintenance issues ignored at the property I was renting for 18 months but I found one staff member in particular to be duplicitous and bullying. Martin & Co may pull out all the stops if you are buying a property with them but if you are renting then you may receive the same shoddy treatment. I eventually quit the property in question after a 10% rent hike was implemented when the same thing had happened 12 months previously. I would not recommend Martin & Co for tenants in the private rented sector.

review by Google User240
Reply from agent

Dear Google User240, We are very sorry that you had this experience. In relation to maintenance issues, all matters are reported to landlords in a timely manner. Unfortunately we cannot make landlords carry out repairs and upgrades, even when we think they would be appropriate. Similarly, it is for landlords to determine rent levels, although we do offer guidance, we follow instructions on rent levels. If a member of the team behaved in a manner less professional than we require, and you should expect to receive, we can only apologise. Please do raise this with the team, we have a complaints procedure in place and will consider any comments you wish to raise, so that we can ensure all of our customers are treated properly. We do feel that we give tenants, landlords, buyers and sellers the best service we can, if we fell short for you, then that is not good enough and we once again apologise.

Contact details
Sales Phone:

020 8771 9990

Opening hours

Unknown

Address

70 Church Rd, Upper Norwood, Crystal Palace, London, SE19 2EZ, UK, SE19

About

Website:

https://www.martinco.com/estate-agents-and-letting-agents/branch/crystal-palace

We specialise in sales, lettings and property management in Crystal Palace, Sydenham, Penge and the surrounding areas - delivering an exceptional service to sellers, buyers, landlords and investors alike. Directors James Gough and Lucy Hopkins opened Martin & Co Crystal Palace in 2011. Passionate about property and having lived in the area for 10 years, both have expert on-the-ground knowledge and provide exceptional customer service to local residents. Located in South London, Crystal Palace benefits from a village feel whilst being an integral part of the Capital, with wonderful parks and open spaces, and is ideal for both families and professionals. Our team Martin & Co Crystal Palace makes letting or buying your property as stress-free as possible. If you have a property to let or are looking for an investment in or around Crystal Palace, please do get in touch with a member of the team. For all property enquiries or to arrange a valuation, please call Martin & Co Crystal Palace on 0208 7719990

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