My partner and I moved from Crystal Palace to Helensburgh in Scotland in 2014. Having had a lot of negative experiences with other estate agents on "the triangle" we were extremely nervous about how this new relationship would work out and I vowed to give it some time before writing a review which would bare all about our experience. James and the gang provide the best service you can imagine from an estate agent. I know that "best service from an estate agent" is not exactly a great compliment when it comes to the quality of service from the industry as a whole (I'm sorry to say this, but in my experience it is entirely appropriate) and that is exactly why I have used the words "you can imagine" in my statement above. I genuinely cannot imagine, even in a made-up world, getting better service than that which the team at Martin & Co Crystal Palace provides. They go above-and-beyond in every way. No longer am I nervous when there's an issue with the flat - the team will personally see to it that an mitigating options are tried before they book in a professional. No more unnecessary fees/bills for a boiler which just needed to be turned off and back on again! As mentioned, the service is incredible. The team is always quick to respond to queries and will bend over backwards if they can help. I have to mention a particular scenario which also highlights how the team cares for its tenants just as much as for the landlords who employ them (this was an important factor for us). We had some new tenants move in and, after a year or so, having already renewed their original lease, sadly their relationship had run its course. The team here contacted me and explained the situation asking if we would agree to them ending their tenancy early. I feel most agents wouldn't even entertain contacting the landlord about something like this due to signed contracts. Even though this was during the first COVID lockdown, we immediately agreed due to the circumstances discussed. The team were able to find us a new tenant immediately (again, during lockdown) and the transition was absolutely seamless. Even though we were located so far away, everything was handled completely stress-free for us. If you are in Crystal Palace or surrounding areas you absolutely must employ Martin & Co. They literally are top-tier in every sense. If you are not based near by, you should do what you can to persuade them to take your property on to their books. They really are that good.