Hi Stacey, I'm sorry to hear you're not entirely satisfied with our service. I've tried calling today to discuss this with you and get an understanding of the issues. I can see your comment was left on a Saturday, when our office is closed. This would explain why no-one has been able to answer your call. Our phone lines however do give pre-recorded information for our emergency contractors. If you could call me directly, it would be great to discuss your issues further. Kind regards, Liam Lettings Director