Staff on the phone before were fine but when we attended the viewing, another viewer was allowed to barge his way in after we went in for our appointment. We weren't asked if we were ok with it and we weren't told it was an open day if it was. I was asked for my name but he wasn't asked, the estate agent probably assumed that he was with us when he wasn't. I saw a couple arrive after we left so it should have been one at a time. Estate agent doing the viewing came across as unprofessional and defensive when we asked questions. I only asked about the wire in the lounge and was asked if this was my first viewing. I asked gently why the walls appeared discoloured and was told "I am the estate agent, I don't live here. You are aware it's not a rental, you can paint over it." Would not want to deal with them again.