They fail on multiple fronts. Firstly when being shown round several properties, the agent did not know a significant portion of property details, we knew more than them at times! It was like being shown round by a zombie. Secondly, the website is not particularly user friendly, as you have to sift through mostly old/stc listings to find anything. Here again they fall short by often missing important information in the listing, such as tenure. I know that tenure status is sometimes difficult to ascertain, but you cannot tell me when other estate agents manage to find out for the most part, that you can't for any of yours. I have given two stars not one as the employees are at least friendly in person and by phone for the most part. Even on that there is sometimes an issue, I rang once and was spoken to rather rudely by a male, who barked that he was on his lunch. There is a simple answer to this... If you are on your lunch and do not wish to be disturbed, do not answer the phone :)