Hello Cameron... thanks for showing an interest in one of our properties and as you have seen we have the nicest rental properties around. The house you looked at is a lovely house like you say. In order to rent a property from ourselves all tenants MUST be able to provide a Home Owner Guarantor. This is company policy and has been for many years, we have this policy so that our landlords are fully protected. When we booked your viewing you advised us that you had a Home Owner Guarantor (or else we wouldn't have wasted your time doing a viewings). I'm sorry if there was some confusion or mis-understanding on this occassion but we always try and make sure it is very clear in all our maketing materials and adverts online etc.. as a result it works well in most cases. I am sorry if there has been some confusion and wish you luck finding an alternative property elsewhere.