I'm actually at a loss as to how this estate agent has such a high rating on Google Reviews (must be fake). In my experience, they have been uncaring and unprofessional. There were several issues with my property before I moved in (damp stained carpet and damp bathroom wall), which I was told would be fixed before I moved in. The bathroom wall was sorted 6 months after I moved in, after I consistently contacted them about it, and the carpet stain was still there when I moved out (14 months later). The house itself was of very poor quality (very cold and damp), but at the time, I needed a quick move and the rent was cheap enough so that was expected I guess. I do have to say I was thankful to Sally for returning my deposit (although I did have to make a couple of phonecalls chasing this after several emails went unanswered). Amazingly [sarcasm], a few days after my deposit was returned, I received a lovely [more sarcasm] email from the estate agents informing me that I was in arrears and owed them money, including a late rent charge. I received this on the 13th May having paid my full months rent on the 18th April, despite moving out on the 4th April. (They requested a 30 days notice period so I didn't mind paying the April-May rent). I replied immediately explaining that I couldn't be in arrears as I had moved out and paid my rent up until the 17th May and had even walked in them performing a viewing on the property before I'd even officially moved out when I popped round to pick up the last of my belongings. 5 days later, I've had no reply - very professional. Anyway, apologies for the essay, but after a bit of research, this estate agent has a terrible reputation and I can only assume all the good reviews on Google are fake and I would urge people to stay away.