As one of their 'fully managed' landlords I have now had to go to the ombudsman due to the incompetence of this company in particular, Paul Ainsworth. Failed to provide: 1. No deposit from my tenant, refused my requests on this for several weeks. 2. No inventory taken 3. No tenancy agreement taken on behalf of the current landlord 4. No copy of the completed references for tenants and guarantor 5. no copy of quarterly property inspections 6.no copy of their complaints and redress scheme, despite requesting it several times 7. Informed only last month my house was burgled last year where keys to house were taken. not reported to the police, locks were not changed, no account of who took the offices spare copy. 8. keys not securely held 9. Denial front door lock being broken by employee despite the action being witnessed. 10. No signed and dated terms of business to the landlord. Landlord not given a copy to retain. There is no signature on behalf of Ainsworth Lords or date. The list is endless...NegativeQuality