Note this review is for the Blackburn as I am being ignored by the manager there. If you are renting with the Darwen office you might be fine but my experience has been awful with the other one. AVOID AVOID AVOID If you are planning to rent one of their properties, please don't make my mistake. Firstly, I will start by saying the regular staff members are actually nice. They will help you during the renting process and can be supportive. HOWEVER, once you have paid and moved to the property is when the problems start. You start having to deal with the "higher" people who will give you a few problems and as other reviews clearly state, they won't actually contact you. I will talk briefly about my experience, as it is an ongoing issue and I want to keep some details until the case finishes as it is only escalating currently. Paul, who is also mentioned in many other reviews will happily give your contact details and more without consent to third parties and previous tenants. These people are not supposed to have any contact with you (more info will be added in a later review). If you need any repairs, you simply log them onto the app, right? yes and it's a good app except for the fact that the issue will be ignored for weeks until you contact a ludicrous amount of times (maybe 20?). Then they will get someone who is not fit for the job, so clearly aggress the problem is still not fixed. After that, they will not update you yet again and refuse to reply to any contacts. Again, I will add more in the future if advised by my solicitor, but in my case, this was a basic amenity which I went without for more than a month and counting. There are more issues but just trust me and find a property with one of the other many agencies out there. Possibly more to follow.