Not the best company I have had dealings with - let's say not good

They fail on multiple fronts. Firstly when being shown round several properties, the agent did not know a significant portion of property details, we knew more than them at times! It was like being shown round by a zombie. Secondly, the website is not particularly user friendly, as you have to sift through mostly old/stc listings to find anything. Here again they fall short by often missing important information in the listing, such as tenure. I know that tenure status is sometimes difficult to ascertain, but you cannot tell me when other estate agents manage to find out for the most part, that you can't for any of yours. I have given two stars not one as the employees are at least friendly in person and by phone for the most part. Even on that there is sometimes an issue, I rang once and was spoken to rather rudely by a male, who barked that he was on his lunch. There is a simple answer to this... If you are on your lunch and do not wish to be disturbed, do not answer the phone :)

They fail on multiple fronts. Firstly when being shown round several properties, the agent did not know a significant portion of property details, we knew more than them at times! It was like being shown round by a zombie. Secondly, the website is not particularly user friendly, as you have to sift through mostly old/stc listings to find anything. Here again they fall short by often missing important information in the listing, such as tenure. I know that tenure status is sometimes difficult to ascertain, but you cannot tell me when other estate agents manage to find out for the most part, that you can't for any of yours. I have given two stars not one as the employees are at least friendly in person and by phone for the most part. Even on that there is sometimes an issue, I rang once and was spoken to rather rudely by a male, who barked that he was on his lunch. There is a simple answer to this... If you are on your lunch and do not wish to be disturbed, do not answer the phone :)

What a strange estate agents. The female staff stare out of the window all day at other women. I even had two of them stand up and glare out at me as I parked. This is not an isolated incident either. You find them staring all the time. Puts you off going in.

Paul seems to be a fair and unfazed landlord however, I was disgusted to see that he totally supported the wedding shop that closed without notice, the tenant had fraudulently signed guarantor paperwork herself, claiming to be her friend to obtain the shop… so long as Paul still got his money he wouldn’t report her to the police. I am absolutely appalled by this as he himself, should be an upstanding citizen of the law. Clearly NOT, even when televised!! Nightmare Tenants, Slum Landlords, season 6, episode 6

Poor communication and not very helpful. Lied multiple times. Wouldn't recommend.

Very poor practice from this letting agency. Notified them of my intention to early terminate by emailing the owner, and a few hours later by forwarding the email on to the lettings manager. Both emails were ignored. Followed up the emails two days later by phone, to be told that I have to serve notice directly to the landlord and not them, meaning that I've added an extra couple of days on to my tenancy. My landlords address on my contract? Care of Ainsworth Lord Estates, 49 Market Street, Darwen.

I felt like I was blessed the day I encountered Ainsworth Lord Estates. I had been painstakingly searching for a place to live for six months and I was fortunate enough to finally be accepted by Ainsworth. Unfortunately though the start was the only decent part, I'm almost 4 months into my tenancy and nothing has gone well for me, since I moved in I have had a leak which has become worse with everyday to which the agency has almost completely ignored me with between 3 week to 2 month response times. One thing I want to highlight is on two separate occasions they invited strangers into the property with no warning or apology! I near enough had a heart attack and was ready to defend myself. One of the men explained this is not the first time this agency has done this and has wandered into other tenants houses. Next I have had no working oven since living here, the shower broke after the first month and only a few days before a job interview, the fire alarms were not checked as required by law and I am certain of this because the batteries were depleted since I've moved in and the mould is insane, I couldn't originally see it because it was painted over but with the leaking roof it has become very clear and gone on to contaminate most of my clothes and belongings! One last thing which my plumber told me was that the water heater has no overflow meaning it is a ticking time bomb that will eventually leak the entire flat. I've warned them and they have yet to acknowledge it.