Posting here because there isnt a google location for John Shepherd in Derby The services offered by them generally may be good but beware of one of their … More

Scammers Beware they will ask you fee£250 for reference from good lord. Once you pay … More

Posting here because there isnt a google location for John Shepherd in Derby The services offered by them generally may be good but beware of one of their lettings agent- Faith Hughes. From the very beginning when I was making an enquiry regarding renting a property in Derby she was quite numb to responses and seem to not be very interested. She never seemed interested in helping us get a property and I completely ignored her attitude. A viewing was booked on 9th December 2024 at 12.15 PM and we were travelling 160 miles on a busy Monday morning. It gets quite difficult and we managed to reach Derby by 11.45 AM but had some issues with parking and it started raining suddenly. We did call the landline number and tell we would be slightly late. Faith kept calling us from a landline number which was difficult to reach out to when we could not find the location. Finally, I managed to find her inside the viewing location and as usual she gave a cold welcome and immediately said she could only show one viewing as we were late. I totally understand and appreciate this but this was something unexpected. She took stairs and expected us to follow her up with the baby in the stroller. I expected her to at least direct us towards a lift but no she was rude at that time. She never made the effort to give any details about the apartment we viewed. After the viewing I did ask her if any reasonable adjustments could be made so that we could view that day or on 10th December but she gave a stern no! She didn't even send a follow up email or call to ask if we were going ahead with the property. Overall, I found her very unprofessional, arrogant and disinterested lettings agent. On the contrary, I had wonderful experience with Paula- whom I spoke only over telephone and I wish the viewing happened with her. We even had a viewing with Ashley Adams agency and the lady there was so professional and kind. We never expected to experience this especially with our first time in Derby! I would be glad if there is a contact for customer relation as I want to escalate this matter further.

Scammers Beware they will ask you fee£250 for reference from good lord. Once you pay money if they find and mr or mrs spelling mistake they will confiscate your money. Make sure take ur documents to them and if they agree let then pay them otherwise u will lose ur money. Make sure get in writing that they will refund you money if reference not gone through.

Awful check in process. Given the wrong fob and kept waiting outside town centre building. Having to pay man with van waiting time and also ongoing road parking charges. Yet no one responding when you call (been trying since 1 hour and it’s 3pm on weekday..)

Totally shocking the way we’re being treated, putting aside the list of faults that are still outstanding from day one, this company has continued to ignore health and safety implications, there excuse has continued to be we need a specialist to fix the fire door and it’s still outstanding 2 months later!!!

1 star is generous for these shady crooks. Avoid at all costs

AVOID AT ALL COSTS. i have never ever.. seen an agency that LIES so much. They never pick up the phone. To say that dealing with them is a Nightmare would be a gross understatement. If you value your time and sanity - avoid at all costs.

Avoid! Low level impolite management

I don't leave reviews

I don't leave reviews very often but John Shepherd West Bridgford deserve one. I am absolutely disgusted with this unregulated letting market, trying to remove deposit money for 2 small plastic cracks in a fridge freezer and saying they will need to replace both from our deposit money. Furthermore saying they will need to have it re-cleaned despite us paying £180 for two cleaners to spend 3 hours cleaning it professionally. Prior to this when we lived in the flat we had a low water pressure problem which took them over 4 months to fix, they came up with excuse after excuse before finally offering to fix it a few weeks before we moved out (only because we had to get the council involved to sort it). We then moved into another property with them where the oven had not been cleaned (see pictures attached) yet was told it was just cleaning residue. Also the dishwasher that did not work, we were originally told to try to fix it ourselves? Thirdly in our contract it makes reference to a washing machine, yet no washing machine was present and we had to spend hundreds to buy our own. I cannot believe what these agencies try to get away with, I highly doubt they would even replace the fridge and freezer for such a small crack and new tenants who will soon move in, they just want money money money! Disgusting.