Horrible experience, extremely rude staff, with a brazen nonchalant attitude, David was only nice during the marketing phase but joined his squad in the business of being unconcerned after you sign the contract. My first disappointment was from the word go when the room I had booked about three weeks prior was suddenly withdrawn 2 days to my move in date. I was devastated and had to settle for a more expensive and less desirable room at 49/51 Bedford street or risk being homeless. The weekly cleaning of the common areas of the shared apartment was a sham. The room I moved into had a leaking pipe, which soaked the mattress and spoilt my tablet. It was a very emotionally traumatic experience. Getting in touch with the out of hours service was another terrible experience! I left the house once my contract was over and trust me, they have a way of holding onto your deposit. They made a claim of £50 pounds for a stained mattress which resulted from the leaking pipe, and also claimed £45 for cleaning the en suite which the cleaner normally charges £15 for even though I had left the room in a better condition than I met it. I have written to David severally and attached video proof of the leakage but I did not get a single reply from them. I had visited the office three times to make a formal complaint and again the staff were very rude and won't listen to me. I am still trying to get the rest of my deposit back after 6 months of vacating the room. My overall feeling is that I was scammed from the onset, exploited, discriminated against and now being frustrated into giving up my hard earned deposit. I would advise prospective clients to steer clear and explore other alternatives as best as they can because I don't wish them to go through what I have gone through and still facing in the hands of Martin and co. I am giving zero star based on my horrible experience.