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Martin & Co Derby

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1.00 /5

I am in shared accommodation with Martin & Co and have been for the last year and half, I have been happy living here so i signed a new 12 month contract, unfortunately my mother has been in hospital for the past 3 months and has been told that she is unable to return home without somebody with her 24/7, I called into the office before my current contract expired and the new one 'kicked in' to discuss this and the girl i spoke with said she was sure there would be something they could do for me but would need to speak to the director and that she would call me the next day, a couple of days past with no contact from them so i called the office and spoke to David (presumably the director) he was aware of my predicament (so why no phone call), he was very blunt with me stating that there are no cooling off periods in the contract and the only thing they could do is re advertise my room but with that there would be no guarantee as the property has had empty rooms for months and i would also have to pay £120 to re advertise! He continued to agree that circumstances change but showed no empathy whatsoever, if i could see him through the phone I'm certain that he had pound signs in his eyes and an empty space where his heart should be! so i am having to stay here whilst my mother is having to pay £650 per week to stay in a nursing home instead of going home, my question is would David like this to be happening to his mother? I think not, I will be asking my landlord the same and seeking advise from citizens advice, I am not asking a lot I am just wanting to be with my mother so she can be where she belongs

Reply from agent

Hello Matt Unfortunately although we are most sympathetic with your circumstances Martin&Co does not have the authority to release you from your legally binding contract. Only the landlord can do this, and we are currently making enquiries as to whether this is a possibility. In the meantime we are remarking your room to try and find a replacement tenant on your behalf. The fee of £120 is only due if and when the property is re-let for you. If you have any queries please contact Sian Turner, Director, in person via the office. As a family business we genuinely do wish to help you at such a difficult time for your family

Contact details
Sales Phone:

01332 650068

Sales Email:

derby@martinco.com

Lettings Phone:

01332 650068

Lettings Email:

derby@martinco.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 12:30 - 01:30
Address

15 St James Street, Derby, DE1 1RF, UK, DE1

We are proud to serve the communities of Derby and the surrounding areas - providing expert advice and support across the whole of the property market. We are proud that Martin & Co Derby was nominated as one of the top ten East Midlands letting agents and estate agents, by leading the ESTAs industry awards for two years running. Conveniently located on St James Street and in the heart the Cathedral Quarter, Martin & Co Derby is only minutes away from the M1, allowing easy access to both the north and south of the UK. The dedicated team at Martin & Co Derby is able to advise on all areas of sales, lettings and property management and together they ensure you receive a truly tailor-made service to suit your individual needs. If you're looking for a home to rent in the area or have a property for sale, please do get in touch with a member of our team who would be delighted to help. For all property enquiries or to arrange a valuation please call Martin & Co Derby on 01332 650068

Our team

David McKnight

Chris McKnight

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