The worst customer experience imaginable. The wrong key had been given to me, which did not give me access to the flat on move in date for hours. This was extremely stressful. When I emailed the Managing Director of the company, David McKnight, to explain the situation and convey my dissatisfaction , he quickly covered up for a tumultuous "cock up" on their end of the deal and said to me that the correct key to the front of the flat had simply "fallen off" from the main set of keys. This is hugely irresponsible. And he also had the cheek to say that I was not "too greatly disadvantaged"! To summarize, Martin and Co Derby are incompetent, irresponsible and have poor management. I would not recommend any Tenant or Landlord to use their abysmal services.
15 St James Street, Derby, DE1 1RF, UK, DE1
We are proud to serve the communities of Derby and the surrounding areas - providing expert advice and support across the whole of the property market. We are proud that Martin & Co Derby was nominated as one of the top ten East Midlands letting agents and estate agents, by leading the ESTAs industry awards for two years running. Conveniently located on St James Street and in the heart the Cathedral Quarter, Martin & Co Derby is only minutes away from the M1, allowing easy access to both the north and south of the UK. The dedicated team at Martin & Co Derby is able to advise on all areas of sales, lettings and property management and together they ensure you receive a truly tailor-made service to suit your individual needs. If you're looking for a home to rent in the area or have a property for sale, please do get in touch with a member of our team who would be delighted to help. For all property enquiries or to arrange a valuation please call Martin & Co Derby on 01332 650068
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