DO NOT GO WITH THIS FIRM. ABSOLUTELY RIDICULOUS, COMPLETE LACK OF CUSTOMER SERVICE and no basic human compassion whatsoever.Wow..just wow: Went to see a flat - all decent, a few bits needed doing and got done to a good standard. Gave them all the money for referencing (which took ages),deposit and other fees, signed a slightly dodgy contract (watch out for the terms and conditions regarding what they can do with your deposit!), and got my keys...This is where it started to get interesting: someone (I assume one of the workmen or the cleaner) had BROKEN A TOILET SEAT and LEFT IT ON THE FLOOR, without replacing it, there were bin bags left in the flat (and loose rubbish in the bin) and thrown straight out of the window and left on the grass outside for everyone to see,the oven and the rest of the kitchen were plastered in what must have been years' worth of grime (took me three days to clean them myself)There was a gross mouldy curtain hung up in the living room, along with the whole room being generally filthy,I have been hoovering up masses and masses of sand and dust out of the carpet in my bedroom,THERE IS A LOOSE WIRE that is potentially live HANGING FROM A CEILING in the storage room,oh yes - the storage! So, I'm paying for it, but apparently I have to keep someone's huge old TV, a bike, a pram, a builder's ladder, a broken computer desk, another mouldy curtain, an a huge amount of just pure rubbish, because I'm not allowed to throw it away..but they wouldn't take it away? The stuff wasn't left in the rooms, it was left in the storage cupboards, and is clearly not needed.Furthermore, there is a case of RISING DAMP on one of the walls in the flat, which I'd reported STRAIGHT AWAY when I moved in, with pictures to show that the paint wasn't drying. I then re-sent the request, with pictures showing the advancement of the issue. I then asked them to respond to me by a certain date (today, a month after moving in), and they still haven't responded.I've had NO REPLY from them, apart from the initial "if you don't hear back by then, let us know"..which I did. I've had no time to chase it, but every time I called them previously, they have been short with me, which has seriously put me off. Holly is especially difficult to talk to - she has been good in the past, but that was when I was signing the contract. She either didn't pass on the message about my toilet seat, or didn't chase it up. No compassion, no care..just pure greed?PLEASE AVOID THIS COMPANY AT ALL COSTS, it's not worth the slightly cheaper admin fees, it really isn't.