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Martin & Co Derby

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1.00 /5

I was with Martin & Co for 1 year, my tenancy ended over a month ago and I still haven't been given my deposit back which should have been paid within 30 days after the end of tenancy... I called them 4 times within last month, each time I talked to different agents and every time I was told that my deposit would be sorted out soon but it hasn't, they've been stalling me! Terrible customer service, as soon as you start reporting house issues, it takes ages for them to come and fix them, you have to remind them about. David and others were all charming at the time of signing the letting agreement but they don't treat well the existing customers and those who want to break out.

Reply from agent

Hello Kinga. We have a procedure to go through in dealing with deposits, and due to the high level of student activity during September unfortunately this process took a little longer than normal, for which we can only apologise. I understand your deposit has been refunded to you in full.

Contact details
Sales Phone:

01332 650068

Sales Email:

derby@martinco.com

Lettings Phone:

01332 650068

Lettings Email:

derby@martinco.com

Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 12:30 - 01:30
Address

15 St James Street, Derby, DE1 1RF, UK, DE1

We are proud to serve the communities of Derby and the surrounding areas - providing expert advice and support across the whole of the property market. We are proud that Martin & Co Derby was nominated as one of the top ten East Midlands letting agents and estate agents, by leading the ESTAs industry awards for two years running. Conveniently located on St James Street and in the heart the Cathedral Quarter, Martin & Co Derby is only minutes away from the M1, allowing easy access to both the north and south of the UK. The dedicated team at Martin & Co Derby is able to advise on all areas of sales, lettings and property management and together they ensure you receive a truly tailor-made service to suit your individual needs. If you're looking for a home to rent in the area or have a property for sale, please do get in touch with a member of our team who would be delighted to help. For all property enquiries or to arrange a valuation please call Martin & Co Derby on 01332 650068

Our team

David McKnight

Chris McKnight

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