Appalling customer service. You'll probably do better with any other agent in Derby. I was a tenant at one of their houses. From the very beginning, it's been an awful experience. It was a late start to the initial house visit because the agent didn't bring the right keys with him. He couldn't answer questions regarding the house nor the contract. When I went to their office to sign the contract, they weren't fully prepared with all the documents. There were also so many hidden expenses which was frustrating. Luckily, I had a fantastic landlord, whom I dealt with directly for the next few months. Finally, when it came to moving houses, it took Martin & Co nearly three months to get my deposit back to me! I had to keep calling them to remind them about it, as it didn't feel like it was a priority to them. A shocking experience! They came across as very lackadaisical and unprofessional. I have dealt with a number of agents in the past. Martin & Co were undoubtedly the worst in terms of customer service!