Complete and utter joke of a letting agent. My Mrs and I moved into a shared house on Kingsway, that was managed by Martin & Co. Upon viewing the property we were told by the agent that we would have our own private garden, that would be fenced off and that the driveway, which looked like The Somme, would be fully tarmacked. This never happened, we never had our private garden nor was the driveway tarmacked. We had a variety of issues whilst being at the said property and despite numerous reports on the app, nothing was done about it. I tried on several occasions to organise a meeting with the director of the company, David McKnight, but he never got back to me, despite numerous phone calls and emails. One of the most pressing issues was that we went for one whole month without hot water in the Summer of 2016, again this was reported numerous times and it was only when I went to the office in person to tell them I would withhold the rent ( We paid £510 per month with all bills included) that this was sorted out. My Mrs fell pregnant and we had an issue in the house with one of our housemate's boyfriend who was confrontational and caused a massive issue in the harmony of the household. He threatened and became violent towards our housemate, which caused stress and panic to my pregnant wife, so much so, that we had to call an ambulance out for her. When both myself and our housemate, reported this to Martin & Co, who are supposed to be managing the property, the did not respond at all. This was the final straw as far as I was concerned. When we eventually moved out of the property, it took us over 6 months to get our deposit back because Martin & Co argued that we left the property in a disgusting state and it required cleaning. However, I had photographic and video evidence of the room on the day we moved out and sent this to The DPS, who got back to me today, informing me that my deposit will be repaid into my account in full. According to the DPS, Martin & Co did not send any evidence as to why they withheld my deposit. They tried to withhold the deposit without evidence, which in my book, equates to robbery. Martin & Co in Derby are the most unprofessional and unreliable letting agents I have ever had the displeasure of coming across. They will promise many things but deliver nothing and when you call them out in these things, they accuse you of lying, despite the fact that all the emails they sent me were saved and I showed these to them as evidence. They are an absolute disgrace and I can't understand how they are still allowed to operate. My advice to anyone looking at letting in Derby is to avoid this letting agent like the plague. I only rated this 1 star because it is not possible for me to rate it a minus star. AVOID AT ALL COSTS!!