Edit: Thank you Martin and Co for your sarcastic response below, and for proving my point on your unprofessionalism on a public platform for prospective tenants and landlords to see. Not once did you explain to me how DPS works (I never asked, plus that would involve you answering the phone or replying to an email), in any case your advice would have been useless considering you clearly do not know how to use the process yourself. My advice to you in the future would be that you actually submit evidence to the DPS for your fictitious claims, even if it is made up. Worst experience I have ever had with a lettings agents. Very helpful and responsive when enquiring about a property but once the tenancy agreement was signed this completely stopped. Extremely difficult to get an answer from anyone, emails constantly went unanswered and calls never returned when I was told they would be. It appears only David the director was capable of answering questions and even then he was rude and unhelpful. They made a false claim on my deposit for a stained mattress, which I have since successfully disputed with evidence. David was very patronising and unprofessional when trying to discuss the dispute over the phone; from this point I gave up attempting any communication with them and used the Deposit Protection Service instead. After 4 months of dispute via the DPS, Martin and Co couldn’t even be bothered to submit their “evidence” to support their claim. Complete waste of time and dreadful, unprofessional service.NegativeResponsiveness, Quality, Professionalism, Value