I rented a property as a student with this agency during my second year at university. I received very little help regarding my issues at this property which included the place being filthy upon my arrival, a period of having NO water for four days (with no emergency number to call, days taken for the simplest service people to come out to resolve issues, emails unanswered, and having to contact the local services myself to resolve the issues presented.) this was also pre pandemic. the agency does little to help the students they claim to value but are more than happy to call if rent is late or any other queries regarding money which may be owed to the agency. I am still living with circumstances of living at my property during my time with this agency. Terrible customer service skills aside from a select few employees. It’s like they forget students are students snd not full-time working adults with the knowledge of how renting works. Terrible and honestly shameful. EDIT: the replies to some of the low ratings are testimonials to this companies attitudes towards their student customers. I would like to state that not everyone employee isn’t helpful, merely the majority.NegativeResponsiveness, Quality, Professionalism, Value