Hi Fiona. You didn't end up renting through us so your 2 star review is based purely on your assumption that our representative entered a tenanted property without permission. Our representative contacted our office from site and they contacted the tenant to obtain permission to enter before doing so. The tenancy had been renewed from the previous academic year and the tenant was away for the summer which is why belongings were in the flat. Your comments are not a review of our services and is based only on your incorrect assumption. I therefore kindly request that your review is removed as it is totally inaccurate. Thank you.