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Professional Properties

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

One of the worst letting I had to deal with. I rented a flat for a year. When they did the inventory the member said due to covid restrictions its not wise to spend time going into the details we know what problems are with the property and they are noted (there was mould in the bathroom which I showed him, drawers were broken etc). Now I have vacated the property and they have cut from my deposit to replace those things. I dont have time to fight them, but anyone who deals with them, get everything documented.NegativeProfessionalism, Value

Reply from agent

Hi Fazeel. You signed a property inventory on the day of move in which had no mention of any damp or broken drawers. You didn't inform us of these after you had moved in either. In this particular property, we prepare a final check out and it is the landlord who decides on any deposit deductions based on the evidence he receives as he is not based in the area. He has received a signed inventory at move in and then sees the mould and damage issues when you move out. What is he supposed to think? You also state that you haven't disputed his deductions either, which you are entitled to do. I understand from your review that you are frustrated, however, I feel a one star review of our agency is grossly unfair as, as you refer to in your review, everything WAS documented and signed off by yourself.

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Address

Canterbury House, Stephensons Way, Derby, DE21 6LY , UK, DE21

Helping Landlords and Tenants Since 1999 Professional Properties has been matching tenants with their ideal properties since 1999, and is one of the largest independent letting agents in the local area. Our team have a combined 80 years of lettings and property management experience. As well as offering bespoke lettings and property management services, we also sell current investment properties to investors who are either looking to buy their first buy-to-let property or are expanding or refreshing a current property portfolio.

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