Hi John. The property you moved into was on our tenant find service which means it is managed by the landlord. Also in this case, the tenancy agreement is prepared by the landlords management company. When you initially received the contract, the rent amount was indeed higher than agreed. The landlord advised that he hadn’t agreed an offer on the rent and would need to speak with his management company. We advised you that we had contacted the landlord who confirmed that his management company would need to prepare a new agreement at the lower rent. We eventually received this and you then came in and signed the agreement and we handed the keys provided by the landlord over to you in the office. You then called later in the day to say that there was no back door/balcony key. We left a message for the management company on the Saturday and advised you that we had asked them to provide the missing keys to you and left a message for you on the 2nd July to advise you. As we do not manage the property, any issues with the washing machine and the oven are the landlord/management company's responsibility. We would suggest that it is the landlords management company that deserves the 1 star review, not ourselves!