ABSOLUTELY APPALLING letting agents. I have had the misfortune of renting two different properties from 'professional' properties and both times the process has been awful. Last year I moved in to a property that was filthy, had no internet for the first month (part of our contract) and the boiler broke within a couple of weeks. This year I moved in to another of their properties (BIG mistake) and despite paying the property application fee in June and contacting them multiple times we only eventually received the contract last week (4 days before the start of our tenancy). We moved in to find that the house was filthy, the oven was not working, the bathroom had no light, the shower and taps in the bathroom didn't work, there was no internet again (part of our contract). When we tried to contact them we just kept getting the same useless answer saying that they would contact the landlord but nothing has been done about any of these issues. DO not use this letting agency - totally useless and UNprofessional.